Returns & Refunds Policy

At Silk Wholesalers, we carefully check orders before they are dispatched. If there is a problem with your order, please contact us and we will do our best to assist.

Change of Mind

Silk Wholesalers does not accept returns or provide refunds for change of mind.

This includes choosing the wrong product, colour, size or quantity, or simply deciding that you no longer require the item.

We encourage you to contact us before placing your order if you are unsure about which silk, fabric, dye or other product is suitable for your project. We are happy to provide guidance where we can.

Cut Silk & Other Cut Fabrics

We do not accept returns or exchanges on silk or other fabrics that have been cut to your requested length or size.

Because these fabrics are cut specifically for your order, they cannot be returned due to change of mind, incorrect selection or ordering more fabric than required.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the problem. We will assess the issue and work with you to provide an appropriate remedy.

Where a product is faulty, damaged, does not match its description or otherwise fails to meet the consumer guarantees under Australian Consumer Law, your legal rights apply. Depending on the circumstances, this may include a repair, replacement or refund.

Please contact us before returning any item so that we can provide return instructions.

Sale & Clearance Items

Sale and clearance items are also covered by Australian Consumer Law. Any specific conditions applying to a sale item will be clearly stated on the product listing.

Need Help Choosing?

If you are unsure about a product or how much silk or fabric you need for your project, please contact us before ordering. We're happy to help you choose the right products for your project.