Terms & Conditions

Payment

All prices listed are in Australian Dollars (AUD). Silk Wholesalers accepts payment via Credit Card or Electronic Funds Transfer.

Postage

Silk Wholesalers generally only posts within Australia and all items are posted with tracking.

For orders over $450 postage within Australia is free.

Orders under $450 are posted in Express Post satchels for the cost of regular parcel post. You get your order quickly for the best price. See Selecting the right size satchel for more information.

A quote must be requested for orders that include Moyer Design stretching frames, or for rolls of silk.

All orders are posted from Perth, Western Australia within 2 business days of your order being received (not including weekends or public holidays) and paid for, unless advised otherwise. Please then allow standard express post times for delivery to your area, as per the Australia Post website. Once your order has been posted we have no control over Australia Post delivery schedules.

Express Post means once your order is completed within our standard 2 business days it will THEN be sent via Express Post to you. Express Post is currently 1-4 business days as per the Australia Post website depending on your location. If you require your order by a certain date, please contact us first to discuss whether it can be sent to you by your required date.

Silk Wholesalers will not be held accountable for any items lost or damaged during transit with Australia Post.

Certain chemicals will be sent via road mail (due to Australia Post regulations) and may take longer than usual to be received.

Returns and Refunds

As per Australian Consumer Law, you will not be entitled to return a product, if you:

  • changed your mind
  • ordered the wrong product
  • found the product cheaper elsewhere
  • were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
  • damaged the product by misusing it
  • used the product for a very long time and the problem is as a result of usual wear and tear.

If for any reason you are unhappy with your order due to damaged or faulty goods or incorrect supply of order then simply contact us within 5 days of receiving the items and return your items in their original condition within 30 days of the purchase date. Please contact us to discuss and obtain a return address.

Sales Policy:
No refunds or returns are applicable on sales items unless they are faulty, wrongly described or do not do what they are supposed to do.

If an item is on sale due to damage or fault and you are made aware of it at the time of purchase then the item is non refundable, eg silk has a mark on it and you are aware of this when purchasing it at a reduced price in a sale/stock sell off.

Cancellation Policy:
If you wish to cancel your order with us then you will need to contact us directly and have us confirm that we agree to the cancellation of your order first. This will be at Silk Wholesalers sole discretion. You can contact us here on our Contact page.

IF we agree to a cancellation of your order then your funds will be returned to you in the same manner in which they were paid. Funds may take a few business days to be returned to you fully dependent on the financial provider involved.

Privacy

Please be advised that when we process your order and receive your personal information ie name, address, email, credit card details etc – this information is only used for billing purposes and we will not be passing it onto any third party, unless requested by a court of law.

Extra information

Please note that while we do our best to accurately represent colours in our photos, variations in individual monitors may result in items looking slightly different on screen than they are in reality.

ABN 30 151 465 170

Contact email: silkwholesalers@iinet.net.au